Client Stories

Employees Choose, We Deliver
Service Awards for a Technology Client

The Client

This innovative provider of business productivity solutions has been helping clients meet their business goals since 1979. They now have a global workforce of over 600 employees located across North America and Europe, many working remotely in the field.


The Challenge

This organization was spending $100 for every 5 years of service on a custom statue. The company’s new HR Specialist had used the CSI STARS Service program with her previous employer. She liked the personal touches, customer service and ability for employees to “choose” a gift they want. She also felt the company was overpaying for a symbolic gift that field employees did not have a desk to display.

These factors along with the challenge many technology companies have in evolving programs to reflect new demographics and workplace preferences led the company to make a change.


The Program

Rather than a pre-determined gift, CSI STARS prepares the following for each employee celebrating a 5 year milestone

  • personalized letter of thanks from the President
  • a certificate in an elegant frame
  • a branded ordering brochure of many popular Lifestyle AND Symbolic items they can choose from.

How it Works

In Canada, once a month all employees come together in the office for a recognition event. The manager presents the Service Award package to each recipient and publicly recognizes their commitment along with other wins and great work that occurred in the field.

In the United States and Europe, the workforce is spread out so a physical recognition event is not possible. CSI STARS sends recipients a personalized Service Award package directly to their home.

Employees choose the gift they want, placing their order online, by phone or postage paid card. 98% of orders placed arrive on employees doorsteps within 3 days.


The Response

“The response to the CSI STARS Service Award program surpassed everyone’s expectations, from the CEO to front line managers and employees”, says the company’s HR Administrator.

“Recipients were extremely amazed the company offered them a choice of popular gifts, without having to give up the personal elements that honor their years of commitment and hard work.”


CSI STARS offers unique ways to build a culture of recognition.


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