Client Stories

Plains | All American Pipeline, L.P. Service. Symbolism. Savings.

CSI STARS personalized touches make Plains All American employees and administrators feel cared for and valued.

The Client

Plains All American employs more than 4,800 employees, is a Fortune company, ranks as a top place to work in Houston and takes top honors in EnergyPoint Research Customer Satisfaction surveys. Plains knows their competitive strength is in how they treat their people.

The Problem

Plains All American felt they needed a more personalized approach to recognizing their proud, multi-generational workforce and wanted a local partner who could support their strategic initiatives.

The Solution

CSISTARS consulted with the Plains team to identify what’s working, what’s not, along with their current and future goals. Attracting young workers, recognizing employees more and retaining experienced longtime employees were the three measures of success. CSISTARS implemented a series of recognition programs to allow the company to recognize more people, more personally, for less. Some highlights:

  • Plains “Welcome Aboard” program provides management touches and branded gifts
  • Keepsake Service Award presentation packages honor loyalty and hard work
  • More choices in symbolic, lifestyle, and brand name awards for diverse employees
  • Personalized awards for the annual Liquid Pipeline Roundtable Awards
  • A dedicated client relationship manager to support Plains administrators and employees
  • A local, experienced strategic recognition consultant who works to ensure the program is running smoothly and aligned with key objectives

Welcome Aboard

Field and office employees are welcomed to the team with one of three onboarding gifts

Welcome aboard
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Anniversary Awards and
Presentation Packaging

A personalized presentation kit with thank you letter, certificate, sticker, and custom selection brochure with online and offline award ordering options.

Anniversary Awards and Presentation Packaging
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Symbolic Awards

Employees achieving five plus
years of service have the opportunity to pick their symbolic award when they make their award selection.

Symbolic Awards
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Personalized Touches

Plains is a member of the Human Resources Liquid Pipeline Roundtable, offering a number of practical awards to LPR members…personalized with
their branding.

Personalized Touches
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The Results

Plains All American now has a recognition partner looking out for the best interests of their diverse people with unique ideas, personalized presentation materials, more motivating award choices, and strategic direction. Plain and Simple.

“CSI Stars customer service is phenomenal. They allow us to focus on recognizing our employees while they work behind the scenes to ensure the program runs seamlessly.
– Diana Enriquez, Plains All American

CSI STARS offers unique ways to build a culture of recognition.

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